Translation
Translate messages automatically in both directions, or translate individual messages on-demand to communicate effectively with international visitors.
Auto Translate
The Auto Translate button in the chat toolbar lets you configure automatic translation for both directions of the conversation — independently. Click the button to open the language selector, which has two sections:
- Outgoing — Translates messages you type before they are sent to the visitor
- Incoming — Automatically translates visitor messages as they arrive
Outgoing Translation
When an outgoing language is selected, every message you send is automatically translated into that language before delivery. The original text appears below the translated message so the visitor can see both versions.
Incoming Translation
When an incoming language is selected, visitor messages are automatically translated into your chosen language the moment they arrive — as if you had manually clicked "Translate" on each one.
This is useful when your visitor writes in their language (e.g. Hungarian) and you want to read their messages in English without translating each one by hand.
How to Enable Auto Translate
Open the selector
Click the Auto Translate button in the chat toolbar above the message input.
Choose your outgoing language
In the Outgoing section, select the language you want your messages translated into before sending. Leave it on Original to send messages untranslated.
Choose your incoming language
In the Incoming section, select the language you want visitor messages translated into as they arrive. Leave it on Original to receive messages untranslated.
Start chatting
Both settings take effect immediately. You can change or clear them at any time during the conversation.
Translate Individual Messages
You can also translate any single message on-demand without enabling auto translate.
How to Translate a Message
- Look for the translate button that appears below each message bubble
- Tap it and select your desired language
- The message is translated and displayed in the selected language
Viewing the Original
- Tap the translate button again or press X next to the language label to revert to the original text
- The original message is always preserved
Supported Languages
| Language | Code |
|---|---|
| English | en-US |
| Spanish | es |
| French | fr |
| German | de |
| Italian | it |
| Japanese | ja |
| Hungarian | hu |
| Korean | ko |
| Portuguese | pt-PT |
| Brazilian Portuguese | pt-BR |
| Russian | ru |
| Chinese | zh |