Yaplet.io Emails

What Are Yaplet.io Emails?

Yaplet.io emails are ready-to-use email addresses in the format [email protected] (for example, [email protected] or [email protected]). They let your team receive and reply to emails directly from the Yaplet inbox without any domain configuration.

Yaplet.io emails are the fastest way to start handling email in Yaplet. You can create one in under a minute and begin receiving messages immediately.

What You Can Do With Yaplet.io Emails

Receive emails from customers directly in your Yaplet inbox
Reply to conversations from within the inbox — replies are sent from your yaplet.io address
Automatic email threading — customer replies route back to the same conversation
Assign to widgets so incoming emails route to the correct inbox
Use in workflow automations for automated email responses
View related chats — see all conversations with the same email address from the chat sidebar

Yaplet.io emails cannot be used for newsletter campaigns. Newsletters require a verified custom domain to ensure deliverability and compliance. If you need to send newsletters, set up a custom domain instead.

Creating a Yaplet.io Email

Go to Settings

Navigate to Settings > Emailing. The Yaplet.io Emails tab is selected by default.

Click "Add Email"

Click the Add email button to open the creation dialog.

Enter your email prefix

Type the prefix for your email address. For example, entering support creates [email protected].

Prefix rules:

Must be between 3 and 30 characters
Lowercase letters and numbers only
Must start and end with a letter or number
Dots (.), hyphens (-), and underscores (_) are allowed in the middle
Example valid prefixes: support, hello, sales.team, help-desk

Select a widget

Choose which widget this email should be associated with. Incoming emails sent to this address will appear in that widget's inbox.

Save

Click Add to create the email. It becomes active immediately — no verification step needed.

Blocked Prefixes

Certain prefixes are reserved and cannot be used:

Blocked prefix	Reason
`no-reply`	Reserved for system emails
`noreply`	Reserved for system emails
`postmaster`	Email infrastructure standard
`abuse`	Email infrastructure standard
`mailer-daemon`	Email infrastructure standard
`bounce`	Email infrastructure standard
`admin`	Reserved for administration

If you try to create an email with one of these prefixes, you'll see an error message.

Managing Your Emails

Each yaplet.io email is displayed as a card showing:

The full email address
The assigned widget (or "No widget" if unassigned)
The creation date

You can change the widget assignment at any time by clicking on the email card and selecting a different widget. To delete an email, click the trash icon that appears when hovering over the card.

Deleting a yaplet.io email is permanent. Any future emails sent to that address will not be delivered. Make sure no active contacts are using the address before deleting.

How Incoming Emails Work

When someone sends an email to your yaplet.io address, Yaplet automatically:

Creates a visitor in your system using the sender's email address (or matches an existing visitor with the same email)
Creates a new chat in the inbox with the "Email" source badge, assigned to the widget linked to that email address
Displays the email content as the first message in the conversation

These email-source chats behave differently from regular widget chats:

Messages you send in an email-source chat are automatically delivered as email to the visitor — no need to use the "Send Email" button
The visitor does not need to have the chat widget installed. All communication happens over email
The chat header shows an Email badge so you can identify email-source conversations at a glance

Email Threading

Yaplet automatically threads email conversations. Every outgoing email includes a unique Reply-To address tied to the specific chat. When the customer replies from their email client:

The reply is routed back to the same conversation in your inbox
The full email thread is preserved in the chat history
This works regardless of which email client the customer uses (Gmail, Outlook, Apple Mail, etc.)

Email threading means you never lose context. Even if a customer replies days later, the response appears in the original conversation — not as a new chat.

When viewing a chat where the visitor has an email address, you can click the Related email chats button in the sidebar Actions section. This shows all other conversations in the same widget involving the same email address, letting you quickly navigate between related conversations.

Yaplet.io vs. Custom Domain Emails

Yaplet.io emails are ideal for getting started quickly, but they share the yaplet.io domain reputation with all other Yaplet users. For better deliverability, branding, and access to newsletters, consider setting up a custom domain.

Feature	Yaplet.io	Custom Domain
Setup effort	None	DNS configuration required
Email branding	`@yaplet.io`	`@yourdomain.com`
Newsletter campaigns	Not available	Available (after verification)
Sender reputation	Shared	Your own
Warmup needed	No	Recommended

Ready for branded emails and newsletters? Learn how to set up a custom domain in the Custom Email Domains guide.