Welcome to Yaplet

New to Yaplet? Use Copilot to set up your entire workspace through natural language — no menus to navigate, no forms to fill out. Open Copilot in the sidebar and describe what you need. Check out the First Steps guide to see how.

What Is Yaplet?

Yaplet is a platform that helps businesses communicate with their customers across every channel — from real-time chat on your website to automated AI conversations, email campaigns, and self-service help centers.

Instead of juggling separate tools for live chat, support tickets, newsletters, and documentation, Yaplet brings everything into a single dashboard. Your team gets one place to manage all customer interactions, and your customers get a seamless experience no matter how they reach you.

Who Is It For?

SaaS companies looking to onboard users and reduce churn with proactive support
E-commerce stores that need real-time chat, product recommendations, and order support
Support teams wanting to scale with AI-assisted responses and self-service resources
Marketing teams running newsletters, announcements, and feedback campaigns

What Can You Do with Yaplet?

Yaplet is organized around a set of products — each focused on a specific aspect of customer communication. You can use them individually or combine them into a unified experience.

Live Chat & Inbox

Have real-time conversations with website visitors. Manage all chats from a shared team inbox with assignments, notes, and presence tracking.

AI Chatbot (Vex)

Automate customer support 24/7. Train an AI assistant on your content and let it answer questions, recommend products, and hand off to humans when needed.

Tickets

Track and resolve support requests with customizable boards, priorities, and team assignments.

Newsletter & Email

Build and send email campaigns with a drag-and-drop editor. Manage subscribers, segments, and automated workflows.

Knowledge Base

Create a self-service help center where customers find answers on their own — reducing ticket volume and speeding up resolution.

Outreach

Announce product updates, collect feedback with surveys, guide users with interactive tours, and display targeted banners.

Copilot & MCP

Set up and manage everything above through natural language. Use the built-in Copilot assistant or connect external AI tools via MCP.

For a detailed breakdown of every product, see the Products & Features article in this section.

Explore the Documentation

This documentation is organized into categories, each covering a different part of the platform:

Dashboard

The command center for your team. Learn how to navigate the dashboard, manage conversations, configure automation, run campaigns, and adjust settings.

Widget

The chat interface your customers see on your website. Install it, customize its appearance, configure the home screen, live chat, AI chatbot, and more.

Public Pages

Customer-facing pages hosted by Yaplet — your public knowledge base, documentation portal, and shareboard for feature requests and news.

Getting Started

You have two ways to set up Yaplet — both get you to the same result:

Use Copilot (Recommended)

The fastest way. Open the Copilot panel in your dashboard and describe what you need in plain English. Copilot creates widgets, chatbots, knowledge bases, campaigns, and more — all through conversation. No clicking through menus required.

Set Up Manually

Prefer doing things yourself? Follow the step-by-step guide to configure your widget, AI chatbot, and team settings through the dashboard UI.

Already using AI tools? Connect Claude Desktop, Cursor, VS Code, or any MCP-compatible client to your Yaplet account and manage everything from your preferred environment. Learn more in the MCP Server guide.

Yaplet offers a free tier with no payment method required. When you're ready for more, explore the available plans in Subscription & Billing.